Instant agent response to new leads
The concept of "speed to lead" in the phone system refers to the amount of time it takes for a salesperson or customer service representative to respond to a new lead or customer inquiry. In other words, speed to lead slashes the time it takes for a representative to speak with a prospect who has expressed interest. The faster a salesperson responds to a lead, the more likely they are to convert that lead into a paying customer. Businesses that prioritize speed to lead and respond quickly to customer inquiries can gain a competitive advantage and increase their chances of converting leads into loyal customers.
Speed to lead will improve your Reports and Metrics
Compare Agent performance with charts and graphs.
Evaluate group performance and marketing efforts.
Every call in a an easily searchable database.
Live feed for large format TV wall displays or PC monitors.
See all Phone Systems features.
Manage high volume calls and large groups of employees.
- Login Timeclock & Pause Codes
- Automatic call distribution
- Queues and virtual call back queues
- Agent hot desk logins and time clock
- Amazing Live and Historical Reports
- Dispositions and CRM integration
In the Freevoice solution, agents sit down at any desk to Log in. This tracks their work time and allows them to take the calls assigned to them. If they pause, they choose why. If they miss a call, the system will not send another call until they confirm they are available. Administrators can create skill based routes that look for the most qualified agent for that caller. Live reports show whos on calls, with live updated statistical feeds and buttons to listen, barge, whisper, or chat with agents for coaching. Historical reports show graphs and charts to easily spot you best and worst performers.