Freevoice Dialer System
Predictive dialers are ideal for business environments where agents dial large amounts of outbound calls. Automated dialing systems can significantly increase agent productivity by eliminating agent dialing times, filtering out answering machines, and providing a central interface for storing lead information.
Multiple Action Modes
Call multiple lines per agent with automated voicemail drops.
Play an automated recording for press one and survey options.
Automatically place one call after another without stopping
CRM integration triggers auto reminder or marketing calls
Put information and call control in the hands of your agents. See and edit lead information, start or stop recording. Quick Transfer or stay on the line to introduce everyone. Use simple web integration to open and modify records on your CRM.
Live update board shows employees status, call ratio, wait time and all the metrics you need to optimise your call floor. One Click listen barge allows you to coach and train from a remote location.
- Improve Agent Productivity by dynamically detecting when a live contact has been reached, a predictive dialer system will ensure that representatives don’t waste time with busy signals, voicemail messages, or incorrect numbers.
- Boost Call Volumes – Companies can reach out to more people in a shorter period of time, by calling numbers in succession from a database, and dialing multiple numbers for each contact. Increase Interaction Effectiveness – Agents have the ability to initiate three-way conference calls, or transfer calls to other representatives such as closers or product specialists.
- Ensure Customer Satisfaction – Avoid the risk of annoying or offending existing or potential clients by restricting dialing based on day, time zone, or other variables, and allowing agents to schedule call-backs at a time that is more convenient for the customer.
- Improve Campaign Tracking Accuracy – Representatives have the ability to mark the outcome of each interaction (hung up, sale, not interested). Let our Freevoice Predictive Dialing platform help increase sales by connecting more live calls to your agents.