Freevoice

Tips for Bypassing Spam Filters and Getting Business Calls Answered.
​A best practice guideline

For a legitimate business, being falsely flagged as spam or fraud can be frustrating and detrimental to your business's success. These tips will reduce the chance of a phone number being mistakenly flagged as spam or scam. 

Avoid lines that are mixed use by the same company

A single phone number used by a business for customer service, marketing, or sales, is likely to be flagged as a telemarketing call. This flag will apply to all call types from this number. A better solution is to create dedicated phone lines based on the type of calls being made so that one source of calls (like billing) does not affect the other source of calls like important customer service phone numbers are not classified as telemarketer. Use another phone number for important outbound business calls, such as messaging or billing.

Register your numbers with the major mobile carriers. 

Be procative and Tell the carriers who you are, how many employees you have and your expected call volume. here are the major registries:


The Free Caller Registry.  - A colaboration from the the three major US wireless carriers to submit yoiur information to all 3 at once via a standard, centralized experience. https://freecallerregistry.com/fcr/ the questions are diffent form if you register at each individullay so i recomend still registering at each one additionally.

Verizon - Business owners who believe that their business has been unfairly tagged as an unwanted caller may provide Verizon feedback here: https://voicespamfeedback.com/vsf/.

AT&T uses Hiya to identify spam callers. Submit a ticket with them here to update your business name and number. https://hiyahelp.zendesk.com/hc/en-us/requests/new

T-Mobile uses First Orion.  Go to their  page and click “SINGLE BUSINESS MANAGEMENT” and follow the instructions. https://portal.firstorion.com/app/landing/#/signup


Less than 50 calls a day per Caller ID 

The goal is look like normal business use, give each agent their own caller Id number and register their name, or the company name to the Caller ID (CNAM) database. Calls with a valid caller ID name are Telemarketing agents should have 10+ each that rotate 

Always Leave a Message 

High volume Hang ups on Voicemail gets detected and flagged. Take a few extra seconds for a generic “Hi this is bob, call me back” to leave natural looking voicemail. Prerecorded template voicemails will be detected and flagged as spam.

Don't just use local phone numbers 

Neighbor spoofing is a known common way scammers and legitimate business get people to answer calls using unknown numbers that look like a call from a local business or neighbor. Unfortunately, this now this also increases the chances of being automatically marked as spam. So, for multiple calls, a mix of local, state numbers and tollfree caller IDs is most effective

Use white and grey number pools  

Use a separate number pool for your high dollar, high quality leads. These will have the best answer ratios and talk metrics the carriers watch, and those calls are less likely to get flagged and more detrimental if they do. This is your shinny white number pool. Older and less quality leads result in lower answer ratios and talk metrics. Call these from your grey number pool as not to taint your white number pool. 

Limit time period of communication from your company

Use a separate number pool for your high dollar, high quality leads. These will have the best answer ratios and talk metrics the carriers watch, and those calls are less likely to get flagged and more detrimental if they do. This is your shinny white number pool. Older and less quality leads result in lower answer ratios and talk metrics. Call these from your grey number pool as not to taint your white number pool.