Queue Reports
Treat your call center management as clearly defined science. Live monitoring and historical data gives you a birds eye view of your agents productivity, and your customers experience. Call tracking by DID defines your top producing marketing efforts and helps you focus those efforts on the best performers.
Also see...
Individual agent performance
and team productivity metrics
Live feed of metrics for large screen TV's and PC monitoring stations
Call Detail Reports for all calls,
SMS, and messaging
Call Center
feature list
Live Queue Monitoring
View callers in real time as they wait for an agent and are connected. Continually see how many agents are Available, or Paused. How many calls are Waiting, In Use, Completed, Transferred, Abandoned, Opted Out, Overflowed, or scheduled for Callbacks. Monitor key metrics like Average Hold Time, Talk Time, Service Level Goals and Last Call Time. Select any queue to see the callers and how long they've been holding.