Call Tracking and Reporting
Keep an eye on company performance with detailed reports on all call activities.
Measure and compare the performance of your people, and marketing.
Live Call Monitoring
Listen to live calls as they happen and use coaching tools to barge the call, whisper to just your employee, or instant message advice and direction to close more sales or stay compliant
Customize summary reports by searching dates, users, phone numbers, and more
Total calls summary
Total Calls show hourly activity for adjusting staffing levels
User productivity summary
Compare agent productivity for inbound, outbound call quantity and call durations
Inbound phone number summary
Track marketing sources and lead providers by phone number
Detailed logs of every call, message, and SMS text.
Quick reports for Inbound, Outbound, Ring Groups, SMS, and internal Messaging complete with recordings
Export data to Excel or Pages to create your own reports
Export, sort and display any key metric