Call Detail Reports

Agent Stats Wallboard

Manage Your Call Center Like a Boss

Use the Agent Stats Wallboard App to let each member on the floor know their own stats and how they compare to their peers to keep your office environment fun and competitive

The Agent Stats live wall board is a tool used by large call centers to display many agents at once on a PC or wide screen TV. Click any stat to sort by and show the leaders at the top. Stats shown are Agent number, Name, Login Status, Device Status, Login Time, Idle Time, Talk Time, Pauses, Pause Time, Pause Reason, Queues, Last Call Time, Avg Wait Time, Completed Calls, Missed Calls, Rejected Calls, and Logins.

Also see...

Agent Reports

Individual agent performance

and team productivity metrics

Queue Reports

Live feed of metrics for large screen TV's and PC monitoring stations

CDR Reports

Call Detail Reports for all calls,

SMS, and messaging

Feature Glossary

Call Center

feature list

"Awesome call tools, reports I actually need, AND training on how to use them. I wish all my solution providers were more like Freevoice " - Ahmet Aziz

Manager - ArrowBear Marketing