Seamless Integration Between Freevoice Call Center and Forth - Debt Pay Pro CRM
Contact Control
Automatic contact matching
When a call is made or received the matching Forth contact Displays oncreen and automatically links the call to the contact record in Forth CRM
Click to call directly the Contact page
Add, Edit, and Search Fourth CRM contacts directly in the Freevoice Softphone
Call Recording Advantages
Continue recording transfered calls after exiting call
After an agents does a warm, attended, or blind transfer, the both other parties continue to be recorded after the Agent has left the call. Required by most verification companies.
Play back call recordings from the contact page in Forth CRM
Recordings are attached in the Forth CRM Contact file for uploading to 3rd party verification and AI systems.
API Functions
Lead Vendor Agent
Availabilty API
Provide API access to you live lead vendors to verify if Agents are avaialbe and waiting to take an inbound call before they send a billable lead to your Queue.
| Webhook: https://demo.freevoicepbx.com/api/agentsavailapi/?api_key=123456&queue={QUEUE ID} |
| API reply: {"status":"OK","data":{"loggedin":"5","available":"3"}} |
Speed to Lead
Real-Time internal instant messaging and secure file sharing enables team members to communicate quickly and address issues immediately. Improves team collaboration by creating a shared space for discussing projects, ideas, and tasks by making discussions visible and topic-specific to keep conversations organized and focused.
Desktop Fax
Live personal KPI stats
Review Hourly, Daily Trends to Identify what’s improving or needs work.Compare to Team Benchmarks – See where you stand to your goals.
View Team Member Status
Managers and agents can see who is available, on a call, or on pause.
Monitor and Coach
Listen, whisper, or barge, pass files, or Chat with Team members or entire Teams with Group Chat.
Streamlined Queue Flow
Queue Management
Easy queue management allows agents to log in and out of queues, pause when needed, and efficiently handle incoming calls. Agents can join specific queues manually or automatically.
Queue Call Contols
Agent Portal Pro provides a seamless interface for handling calls. Agents can take detailed call notes in real-time, start-stop recordings, and bring up live and blind transfer options.
Dispositions
Productivity Logs
Call Logs and Recordings
All your calls with your notes, dispositions, and audio recordings.
CRM Integration Log
View critical interaction with the integrated 4th CRM.
Transfer History
