AI Generated Call Summaries
and Transcripts
Transcribe Call Analytics is a generative AI–driven service that delivers highly accurate call transcriptions and extracts key conversational insights to boost customer experience and increase agent and supervisor efficiency. It combines advanced speech-to-text technology, large language models (LLMs), and specialized natural language processing (NLP) models optimized for understanding customer service and sales interactions.
Transcribe Call Analytics
Freevoice Transcribe Call Analytics for call centers provides deep, actionable intelligence to enhance every stage of the customer interaction. It automatically detects customer and agent sentiment, identifies call drivers, measures non-talk time, and tracks interruptions and talk speed to give supervisors clear visibility into agent performance and customer experience.
Customer conversations are automatically classified based on sentiment or specific trigger phrases such as “not happy,” or “poor quality.”
With its generative AI–powered call summarization, the API delivers concise, structured summaries of each call capturing critical details like the reason for contact, resolution steps, and follow-up actions making post-call reviews faster and more consistent.
Freevoice Transcribe Call Analytics for call centers provides deep, actionable intelligence to enhance every stage of the customer interaction. It automatically detects customer and agent sentiment, identifies call drivers, measures non-talk time, and tracks interruptions and talk speed to give supervisors clear visibility into agent performance and customer experience.
Customer conversations are automatically classified based on sentiment or specific trigger phrases such as “not happy,” or “poor quality.”
With its generative AI–powered call summarization, the API delivers concise, structured summaries of each call capturing critical details like the reason for contact, resolution steps, and follow-up actions making post-call reviews faster and more consistent.
Customer conversations are automatically classified based on sentiment or specific trigger phrases such as “not happy,” or “poor quality.”
With its generative AI–powered call summarization, the API delivers concise, structured summaries of each call capturing critical details like the reason for contact, resolution steps, and follow-up actions making post-call reviews faster and more consistent.
AI Transcribe
Freevoice Transcribe is a fully managed automatic speech recognition (ASR) service designed to help call centers and application developers easily convert speech to text with exceptional accuracy. Built on a next-generation, multi-billion-parameter speech foundation model. Transcribe delivers highly accurate real-time and recorded transcriptions ideal for capturing every customer interaction.
Call Centers use Free Transcribe to automate note taking, improve call documentation, quality monitoring, sentiment analysis, and compliance auditing. By turning conversations into searchable text, it helps organizations unlock actionable insights, enhance agent coaching, and increase accountability.
Use Freevoice Transcribe to streamline you operations, reduce manual workloads, and elevate both agent productivity and customer experience in the contact center.
Bennefits of AI Generated Call Summaries
Enhanced Agent Productivity
By offloading note-taking, agents can focus more on customer engagement instead of administrative work. This improves both efficiency and employee satisfaction, while reducing burnout.
Better Customer Experience
With accurate, instantly accessible summaries, future agents can quickly review a customer’s history and context before the next interaction, leading to faster resolutions and a more personalized experience.
Major Time Savings
AI generated summaries are produced within seconds after each call, eliminating the need for agents to manually type notes. This significantly reduces After Call Work (ACW) and increases agent availability for more calls.
Consistency and Accuracy
Unlike manual summaries that vary by agent, AI-generated summaries are consistent, objective, and free of human error. They ensure every call is documented with the same structure and accuracy, capturing key details like purpose, resolution, and follow-up actions.
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Scalable Insights
When every call is summarized in a structured format, managers can aggregate and analyze summaries to uncover trends like common customer pain points, product issues, or training gaps at enterprise wide scale.
Improved Compliance
Automatic summaries ensure complete and standardized documentation of every customer interaction that is vital for quality assurance, audit readiness, and regulatory compliance (e.g., TCPA, financial disclosures, healthcare requirements).
Uncover trends and insights from every conversation
Give call center supervisors a clear, data-driven view of every customer interaction. With AI-powered conversation analytics, you can uncover patterns, sentiment shifts, and compliance risks across your contact center. Using advanced natural language processing (NLP), the system identifies key themes, gauges customer and agent sentiment, and highlights conversation characteristics that affect satisfaction and performance.
Save time with call summaries
Eliminate the need to manually review transcripts or monitor calls. With generative AI powered post contact summaries, your call center can instantly generate structured, easy-to-read summaries that capture the essential details of every customer interaction including the reason for the call, resolution, and next steps.
Supervisors and managers can also leverage AI to automatically evaluate agent performance, generate aggregate performance insights, and quickly identify coaching and training opportunities, all while maintaining consistency and accuracy in call reviews.
Better Coaching
Supervisors gain instant access to structured call summaries, allowing them to quickly identify performance issues, customer concerns, or policy deviations. This makes agent evaluations and coaching more data-driven and efficient. Supervisors can easily verify that standard greetings, disclosures, and sign-offs are consistently used, detect potential compliance risks, and identify opportunities for agent coaching and performance improvement. By pinpointing what makes top-performing calls successful, managers can replicate winning behaviors, streamline quality assurance, and continuously elevate the customer experience.