User Functions to Enable
List Users (/api/users/list/)
Get User (/api/users/{userid}/) Click to Call (/api/click2call/{userid}/) Call Recording Download (/api/cdrs/download/{fileid}/)
List Users (/api/users/list/)
Get User (/api/users/{userid}/)
Click to Call (/api/click2call/{userid}/)
Call Recording Download (/api/cdrs/download/{fileid}/)
Caller Look-Up URL
GET / POST / JSON / XML Triggered on new inbound calls. You return a JSON or XML object
Request Parameter Mapping:
To add URL parameters use {param} Example: https://yourcrm.com/lookup/{cid_number}
Original Key can be mapped to your Custom Key
call_id - Example:496bb8e8-d0f6-11ea-ab93-005056012330
event - Lookup
direction - Direction of the call, in or out
did - DID number for the call. example 7144999000
did_name - Name/Description of the DID for the call
cid_number - Caller ID number for the call, example 7148675309
cid_name - Caller ID Name for the call, example John Doe
custom_key - Custom value
Basic Auth: Caller LookUp - Username / Password
Response Parameter Mapping:
cid_name - Set Caller ID Name, Inbound Only
cid_number - Set Caller ID Number, Outbound Only
crm_id - Set CRM ID
crm_mod - Set CRM type
crm_link - Set CRM link
destination - Set override destination
queue_prio - Set Queue Priority
queue_penalty_min - Set Queue Minimum Agent Penalty
queue_penalty_max - Set Queue Maximum Agent Penalty
Web Hook URLs
User Call Start - Triggered when a user call starts
User Call Answer - Triggered when a user call is answered
User Call End - Triggered when a user call ends
User Call Recording - Triggered when a user call recording has finished processing
SMS - Triggered on new sms messages.
MMS - Triggered on new mms messages.
Queue Caller Join - Triggered when a call enters a queue
Queue Caller Connect - Triggered when a call in queue is connected to an agent
Queue Call Completed - Triggered when a queue call is completed
Queue Caller Abandon - Triggered when a call hangs up while waiting in a queue
Queue Caller Leave - Triggered when a call leaves a queue