Number Reputation Number Plan Set Up
Adding number to VICIdial
In Vici - admin - CID Groups- add CID Groups & Create a Group
In Vici - reports - admin utilities - admin bulk tools - AC CID Bulk Add. To add numbers
In Vici - Campaigns - set [Custom Caller ID - to Y] & [set CID Group
In Vici - Campaigns - set [Campaign CallerID: to "default number if state does not match]
Verify default Ingroups are appropriate for your needs
Daily or weekly maintenance of
removing bad numbers from dialer
1 Look at NumberRep Report https://www.freevoiceusa.com/account/#ajax/numbers/number_rep/
2 Evaluate yellow and Red results to determine numbers to be removed
3 Go to Dialer CID Group and uncheck [active] to Disable flagged numbers.
(we'll wait a wee to see if they go green again after 5-30 days before removing)
Determine if you need more numbers
1 Go to Dialer CID Group (at the end of day because this report refreshes each day) and look for states or area codes with more than *100 calls to determine if you need more numbers in that given area. * 100 calls is a recommendation. In strategy, less calls per day means less chance of getting flagging which equals less overall maintenance.
2 Go to Freevoiceusa.com - Dashboard - Phone Numbers - Add New Numbers
3 search by area code - reserve numbers - view reserved numbers. Perform reputation scan. Double click any red/yellow or excess numbers to remove them.
4 Replace and repeat the process until you have all the good numbers.
5 Verify Trunk and CNAM are correct - Process order
6 Enable Number rep on new purchased numbers
7 Go to the Dialer CID Group and Add good numbers.
Go back to NumberRep Report & click [Remove Numbers] Select numbers to be removed and process (*numbers owned less than 30 days will be scheduled to be auto removed)