VICIDIAL SMS Integration

Via Freevoice SMS bridge

Send SMS messages during or after each Agent call on VICIDIAL. 

Personalize every SMS message with lead and agent information.

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Increase contact rates by sending an SMS in addition to the phone call.  A simple Single click to sends a personalized SMS message to the contact while they’re still on the phone or have the system  automatically send a unique message by disposition after the call. 

Multiple Action Modes

Predictive Dial
Place multiple calls per agent and automatically filers out answering machines, busy signals and no answers. 
Play an automated recording to live answers with options to press one to speak with a live agent or give survey options. 
Power Dial
​Automatically place one call after another for B2B marketing where you may need to navigate company phone menus
Drip Dialing
​Use CRM integration to place automated reminder or marketing calls on schedules or actions in your CRM 

Agent Tools

Put information and call control in the hands of your agents. See and edit lead information, start or stop recording. Quick Transfer or stay on the line to introduce everyone. Use simple web integration to open and modify records on your CRM.

Admin Overview

Live update board shows employees status, call ratio, wait time and all the metrics you need to optimise your call floor. One Click listen barge allows you to coach and train from a remote location. 

  • Improve Agent Productivity by dynamically detecting when a live contact has been reached, a predictive dialer system will ensure that representatives don’t waste time with busy signals, voicemail messages, or incorrect numbers. 
  • Boost Call Volumes – Companies can reach out to more people in a shorter period of time, by calling numbers in succession from a database, and dialing multiple numbers for each contact. Increase Interaction Effectiveness – Agents have the ability to initiate three-way conference calls, or transfer calls to other representatives such as closers or product specialists. 
  • Ensure Customer Satisfaction – Avoid the risk of annoying or offending existing or potential clients by restricting dialing based on day, time zone, or other variables, and allowing agents to schedule call-backs at a time that is more convenient for the customer. 
  • Improve Campaign Tracking Accuracy – Representatives have the ability to mark the outcome of each interaction (hung up, sale, not interested). Let our Freevoice Predictive Dialing platform help increase sales by connecting more live calls to your agents.

Advanced Administrator Control

Intelligent call routing rules by number, menu, time, and more.. 
Monitor and listen to live calls from PC or mobile phone
User Reports show employee productivity, call stats, and more
Add new phone numbers instantly. 50 US states or over 100 Countries 
Scales to hundreds of agents

Whether you have just a small handful of agents or a few hundred, the Freevoice system can accommodate them all under a single interface.

Dynamic Caller ID

Allows you to have hundreds or thousands of different valid caller ID numbers that change with every outgoing call reducing the ‘total number of calls from one Caller ID across a carrier’s network to overcome carriers and apps that block or flag telemarketing calls.

Local Presence Caller ID

Match your outbound calls caller ID area code to the area code or state of the person you are calling. Customers are 4 times more likely to answer calls from numbers in their geographic area.  We have number packages to fit your budget.

Regional, 10+ numbers - Match major markets with for very little cost

State, 50+ numbers - Match the State of the person your calling. 

Area code, 240+ area codes - Match the local area of the person your calling. 

Custom Agent Scripts

Provide your agents and clear and precise script to deliver the perfect pitch every time. 

Dynamic fields fill in the name and other pertinent information.

CRM Integration - Live lead Posting

Call your leads the very same second you receive it from your landing page or lead provider

CRM Integration - Data base dip

Instantly pop open matching records in your CRM database when connected to a new caller

Custom Zone Dialing

Dial only specific areas with custom Time Zone restrictions by state and / or day of the week.