VICIDIAL SMS Integration
Via Freevoice SMS bridge
Send SMS messages during or after each Agent call on VICIDIAL.
Personalize every SMS message with lead and agent information.
Increase contact rates by sending an SMS in addition to the phone call. A simple Single click to sends a personalized SMS message to the contact while they’re still on the phone or have the system automatically send a unique message by disposition after the call.
Multiple Action Modes
Place multiple calls per agent and automatically filers out answering machines, busy signals and no answers.
Play an automated recording to live answers with options to press one to speak with a live agent or give survey options.
Automatically place one call after another for B2B marketing where you may need to navigate company phone menus
Use CRM integration to place automated reminder or marketing calls on schedules or actions in your CRM
Put information and call control in the hands of your agents. See and edit lead information, start or stop recording. Quick Transfer or stay on the line to introduce everyone. Use simple web integration to open and modify records on your CRM.
Live update board shows employees status, call ratio, wait time and all the metrics you need to optimise your call floor. One Click listen barge allows you to coach and train from a remote location.
- Improve Agent Productivity by dynamically detecting when a live contact has been reached, a predictive dialer system will ensure that representatives don’t waste time with busy signals, voicemail messages, or incorrect numbers.
- Boost Call Volumes – Companies can reach out to more people in a shorter period of time, by calling numbers in succession from a database, and dialing multiple numbers for each contact. Increase Interaction Effectiveness – Agents have the ability to initiate three-way conference calls, or transfer calls to other representatives such as closers or product specialists.
- Ensure Customer Satisfaction – Avoid the risk of annoying or offending existing or potential clients by restricting dialing based on day, time zone, or other variables, and allowing agents to schedule call-backs at a time that is more convenient for the customer.
- Improve Campaign Tracking Accuracy – Representatives have the ability to mark the outcome of each interaction (hung up, sale, not interested). Let our Freevoice Predictive Dialing platform help increase sales by connecting more live calls to your agents.